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Return & Exchange policy

NOTICE! We have updated our return and exchange policy on 1.6.2023. Please read it carefully.

You have a 14-day right to return or exchange a product according to Finnish consumer protection legislation. 

You have the right to return the order if:

  1. The return is made within 14 days of receiving the product, and
  2. The product has not been used, and
  3. The product is in the condition that you received it and all the parts (e.g. removable belts and hang tags) of the item(s) are included in the package, and
  4. The item has been repackaged into its original package or an equivalent.

In Finland, we charge a 5€ return fee for the return, which is deducted from the refund made to the customer. 

For the Rest of the world, we charge a 15€ return fee for the return, which is deducted from the refund made to the customer.

Exchange is always free of charge. If the exchange is made for a cheaper product, we will refund you the difference. On the opposite, if an exchange is made for a more expensive product, you will pay the difference.


Return & Exchange process

Please use the Return & Exchange portal here

  1. You will need your order number (e.g. #1000) and the email address used to order the product.
  2. Go through the Return & Exchange portal and fill out the needed information.
  3. After we have received returned item(s) and all the criteria (1-4) listed above are fulfilled, we will send you the new item or give you a refund. We will issue a refund following your method of payment. Refund times depend on your credit card company. This can vary greatly between card issuers.

If you have any questions about returns or exchanges, please contact us by email:

Return address:
design by katri/n oy
Webshop return
Fredrikinkatu 41
00120 Helsinki

KATRI NISKANEN cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.

Sizing at KATRI NISKANEN is based on Scandinavian and German sizes.