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Refund policy

Refund policy

You have a 14-day right to return or exchange a product according to Finnish consumer protection legislation. You have the right to return the order if:

1) The order has been cancelled according to the Terms & Conditions by notifying KATRI NISKANENwithin 14 days of receiving the product, and
2) The product has not been used, and
3) The product is in the condition that you received it and all the parts (e.g. removable belts and hang tags) of the item(s) are included in the package, and
4) The item has been repackaged into its original package or an equivalent.

The product must be returned immediately after cancellation. When returning products, you will be responsible for potential damages and losses. The webshop returns are free off charge for customers in Finland. For customers abroad, we will refund return costs if the product we have sent you is incorrect or faulty.

After we have received returned item(s) and all the criteria (1-4) listed above are fulfilled, we will send you the new item or give you a refund. We will issue a refund following your method of payment. Refund times depend on your credit card company. This can vary greatly between card issuers.

Before sending any returns, please contact us by email:

Return address:
design by katri/n oy
Webshop return
Bulevardi 15
00120 Helsinki

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